Lost Opportunity: Netflix’s Reed Hastings blows the apology Part II

| September 21, 2011

The second in a two-part series on Netflix CEO Reed Hastings’ attempt to apologize to subscribers for recent changes to the Netflix service and fees. In July 2011 the company announced the DVD-by-mail and streaming video service would be charged for separately and that the combined Netflix fee increases would be up to 60% higher [...]

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Lost Opportunity: Netflix’s Reed Hastings blows the apology (Part I)

| September 21, 2011

This is the first in a two-part series on Netflix CEO Reed Hastings’ attempt to apologize to subscribers for recent changes to the service and fees. In July 2011 the company announced the DVD-by-mail and streaming video service would be charged for separately and that the combined Netflix fee increases would be up to 60% [...]

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