"Seek connection, not perfection," Judith Grant, executive speaking coach.
Lost Opportunity: Netflix’s Reed Hastings blows the apology Part II
Judy | September 21, 2011
The second in a two-part series on Netflix CEO Reed Hastings’ attempt to apologize to subscribers for recent changes to the Netflix service and fees. In July 2011 the company announced the DVD-by-mail and streaming video service would be charged for separately and that the combined Netflix fee increases would be up to 60% higher [...]
