Lookin’ Good on Video Conference Calls

| November 6, 2012

Video conferencing has become ubiquitous in both the workplace and at home. Services like GoToMeeting, Webex, Vidyo, Facetime and Skype used with a webcam, tablet or Smartphone make it inexpensive and easy to hold virtual meetings with almost all the benefits of an in-person meeting. However, looking good on video requires different considerations than face-to-face [...]

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Fast delivery can mean fast failure

| October 9, 2012

In our busy, fast-paced world we are at risk to accelerate everything – including our communications. Unfortunately, fast delivery can mean fast failure. A senior level executive recently asked me to review his personal communication process. He wants to improve. Yet, he felt there were communication problems jinxing his desired results. We began by observing [...]

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Jargon is Junk

| September 11, 2012

I was working with a client last week who riddled his speech with industry jargon and acronyms.  I felt frustrated and confused trying to figure out what he was trying to say. I was reminded of a wonderful and amusing blog post I read late last year by Dan Pallotta (@danpallotta). It was published in [...]

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Top 7 “Good Reads” for Communicators

| August 23, 2012

As you might imagine, I’ve read dozens and dozens of books on communications. Here’s my short-list of “good reads.” None is new. For leaders, executives and other professional communicators, these books will stimulate your thinking, creativity and productivity, even if you read small bits at a time. Whether you are looking to improve your impact, [...]

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Do you dread impromptu speaking?

| May 15, 2012

I was speaking with a client this morning who told me his boss was a superb speaker.  In fact, he said, there are times it makes him jealous.  My client said he is witness to his boss jotting notes on cue cards for 15 minutes, only to take the stage a few minutes later and [...]

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“Yeah, but…”

| April 13, 2012

I was at a party recently chatting with a small group of people when a new person entered the group, listened for a moment and then said “yeah, but…” As you might imagine, the group was ever-so-slightly put off. Why? Because “Yeah, but” is language that sets up opposition. “Yeah, but I hear “yeah but” [...]

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Speaking Tip: Your mother was right

| March 13, 2012

“Speak up!”, “Don’t mumble!”. Did you hear these words when you were growing up? If so, your mother was right. Poor enunciation and projection render otherwise good communication ineffective. When you speak, you want to be heard – literally. If you speak softly or do not enunciate clearly, your audience may not hear your message. [...]

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Are you giving a “Best Picture” performance?

| February 28, 2012

Are you giving a “Best Picture” performance? The Academy Award-winning silent-era-style movie, The Artist, truly underscores that powerful movements and expressions create impact. What did the actors in this movie communicate? Joy, anguish, enthusiasm, worry, fear, despair. Even Uggie, the little dog demonstrated the power of purposeful movement as he hustled down the street to [...]

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Speaking Tip: Reception is crucial in football and in speaking!

| February 3, 2012

Reception. It’s crucial in football and in speaking. When the quarterback passes the football, the goal is for the ball to be received. The same is true when you speak. You make your point and the audience needs a moment to receive what you say. This is why the skillful practice of the “pause” is [...]

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Rapid Speak is a Liability

| December 5, 2011

“Rapid Speak” gets a lot of people in trouble. What is rapid speak? Speaking uncomfortably fast for the listener. A number of years ago, FedEx ran a famous, amusing commercial that illustrates the tension produced by rapid speak. For some, rapid speech is their natural speed. For others, it’s a by product of anxiety. And [...]

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